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Just Moved In
Status: New Idea

Hi, Since moving to Telus I have had an increase in Scam calls.

I had never experienced a scam call until i moved to Canada. 

Either New Zealand doesn't have scam/spoofed calls (unlikely) or the telecommunication companies have done their due diligence and eliminated the problem for customers.


Canada is fortunate in the fact that communication lines are through three companies; Bell, Rogers, and Telus. 

With spoofing it is 'hard' to track the origin, however its not difficult to track the network they are using. 

I propose that Telus, works with Rodger, and Bell and in conjunction with Canadian Anti-Fraud Centre to do their due diligence for their customers.


Tracking a call to the original network should be relatively easy with then that network operator looking into the PBX switch 'they' supplied that customer. then working with law enforcement to eliminate the problem. 


Its a very common, reply to a problem here in Canada of "oh that's just the way it is"

Not Good Enough! With a ongoing Covid-19 crisis, and unemployment rising as a result. Some customers may not be able to spot a scam caller. So your reactive method of a random number to trick robots is not efficient in a population susceptible to scammers.

Therefore, do your due diligence Telus. be proactive instead of reactive, and work towards a solution instead of a band-aid fix. Plus its a great marketing campaign during this time. 

1 Comment
Community Power User
Community Power User

Most of the scam calls originate outside Canada. With the internet, tracking calls back to their source is a lot harder, if not nearly impossible in some cases. Plus the law enforcement agencies in the countries where the scammers reside will typically only take action if one of the victims reports the scam to them directly. That typically never happens since the victim is in another country and likely won't be able to identify the source or country of origin for the call. In some cases victims of the scams won't come forward out of embarrassment. Plus the telecom companies in those countries don't have to share information with companies in other countries. The scammers know this. The scams are not just a Canadian thing. The Americans, the United Kingdom and many other countries are affected by these scammers.


Telus' Call Control feature is one tool they've released to assist people in blocking robo-calls.


One solution that is close to being ready is the STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using Tokens) technology. The CRTC wants Canadian telecoms to implement it by September 30, 2020. It won't prevent the scammers from calling you but in some cases it can help make it easier to identify suspicious calls. Using Call Control to block the robo-calls will likely still be needed.


Some reading on the scams: