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KRT
Just Moved In
Solution: Managing Pik 5 channels (allowed once each billing period) should be a simple task, CLEAR, and USER FRIENDLY.
Problem is: once customer finally gets into the app/account properly, (which isn’t easy...many times I ended up with blank pages) to change out a channel or two, it appears as if a new customer order is being created. Personally I followed through with confirmation and received an email leading me to believe a new account had been created. In fact, I was emailed information about my “order” and preparing for installation. A rep told me my plan hadn’t changed and when I asked her to pass on the above concern, I was given a link to this forum. I am disappointed with Telus
1 Comment
Amyj
Community Manager
Community Manager

Hi @KRT 

 

We're currently in the process of evaluating all of the feedback on the app and so we've passed this onto our apps team and will keep you in the loop if any updates are going to be made to the app.