Lots of enticements for new subscribers, but what do they offer us to stay with them ? Have had all services with Telus for many years...need a "Thank You' gift now & then !
That is an issue with all carriers around the world. Their metrics are too basic to factor keeping customers beyond their initial contract. They take their current subscriber numbers and focus on trying to lure over new customers. If Telus or any carrier for that matter would put half the effort they put in to attracting new customers, the subscriber numbers should steadily grow.
I have been a Telus customer for 40 years. The best I have ever done is get a bit of a rate cut on some of my services, and that takes a lot of talking and time. I am sure I have paid for at least one TV, over all these years, but instead you give them to people that will be with you for a two year contract, and then go someplace else. That's gratitude. NOT.
Currently the way to get the best deal is to switch (or threaten to switch) from Telus to Shaw and back every year. That is the opposite of loyalty!
It would be nice to be offered something like a 0.5% discount for every consecutive year of service. So after 40 years like ABaker, you receive 20% off your bill. Or pay full price and get free calling features/upgraded internet speed/additional TV channels.
