Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways:1) from any phone 2) listen to them with internet access 3) forward them to y...
Why does TELUS TV+ need access to my location? TELUS TV+ requires access to your location to ensure compliance with content licensing agreements. These agreements allow us to stream content only within Canada. By enabling location services, we can ve...
We often see questions about tree trimming or branches touching TELUS cables. Homeowners are kindly reminded that trees located on private property fall under their responsibility, and we recommend reaching out to a professional arborist to handle an...
For a variety of reasons, some episodes in the Video on Demand (VOD) catalogue may not be available. If you come across a show and/or episode that's missing, you can report it to us. Here's how: Select the discussion board for your TV platform - Opti...
TELUS Home Service Vacation Suspension What is a vacation suspension? It is the ability to temporarily suspend and pause your home services and pay a reduced rate while you're away. Is there a charge? If you have TELUS SmartHome Security, you'll be a...
Home Solutions Payment Options There are many convenient ways to pay your TELUS Home Solutions bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill, through your chequing account, ...
Optik TV - Trending Now Feature If you're looking for something new to watch or want to see what's currently popular, then the handy Trending Now feature on Optik TV is just what you need. This feature lets you see the top five most watched programs ...
Known Scams and Fraud List Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information. There can however be some scenarios that are outside of our control: social engin...
Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...
NFL on Optik App Did you know that Optik TV has a fantastic NFL app that you can use to help you follow your favourite team throughout the season? Don't have a favourite team? You can still follow the entire league and keep up to date with all the sc...
