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Telus app

FutureFriendly
Helpful Neighbour

Does someone know how to report an issue on the network experience app?

1 ACCEPTED SOLUTION

SaiFi
Organizer

If you have already downloaded the app –

-Launch the app

-Make the appropriate selections:

                - Issue (poor voice quality, no service, failed call attempts, dropped calls, slow data)

                - Local (outside, in building, in vehicle)

- Validate the location of the incident and manually type in if required.

- You can type free from notes in the comments section if you want.

- Select submit

View solution in original post

1 REPLY 1

SaiFi
Organizer

If you have already downloaded the app –

-Launch the app

-Make the appropriate selections:

                - Issue (poor voice quality, no service, failed call attempts, dropped calls, slow data)

                - Local (outside, in building, in vehicle)

- Validate the location of the incident and manually type in if required.

- You can type free from notes in the comments section if you want.

- Select submit