02-28-2018 06:03 PM
I have been dealing with quite a few telus representatives and I cannot seem to get the same answer from anyone.
I run a business from my basement. I have everything set up under Shaw this way : Residential Internet and TV for my household and my Commercial phone lines/fax (VOIP) using the residential internet through a third party.
Now I want to transfer everything from Shaw to Telus to use the Fiber optic technology.
I want to have the 150/150 Internet for my household and business. I want to have the Optik TV with my selected channel for my household as well. On top of that, I want to have 2 phone lines for my business and my home, using business connect.
I have been approached by a representative at my domicile to install the RESIDENTIAL Optik TV for the house. She told me I could have the internet/phones installed separately from the BUSINESS side of Telus. I have been told that it is not possible by another representative and that everything has to go through Business OR Residential. Not a mix of both.
Now my question is, what is true and what can I do? I want all the services, but who should I go through? They have already scheduled to install the TV services for next week after assuring me it wouldn't be a problem, but now if it is I will have to cancel all that.
Can I have Optik TV with the channels I want for my household through business? Can I install all services from both Business and Residential? Or should I go through Business for every single service and skip on the bundles/deals available through Residential? Will Business Optik TV offer me the same channels?
02-28-2018 06:19 PM - edited 02-28-2018 06:20 PM
I would ask for it to be escalated to retention and loyalty department if you are getting bad answers - they will find an expert for you.
I have had business and res at same address. But not with Fibre plans.
05-09-2018 03:12 AM
At my old address, I hade Alcatel-Lucent ONT box with the possibility to connect 2 fibre optic cables. not sure if they were dedicated to upload/download or representing the ability to connect 3 connections at once
05-09-2018 12:02 PM
I’m guessing the issue is either trying to share services across residential and business, or trying to get bundles of both on one service. It strikes me you could:
05-09-2018 01:03 PM
Generally if its home-based business you write off Residential Internet use. He could write a rent agreement for his business for the basement. If its walk-out he can ask the city for suite permit and here you go, separate services. I have seen people run Web Hosting operation out of basments on solar power.
Like say the wife is landlord 🙂 Technically they are because they clean the house 🙂