Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,680 PostsLatest topics in Forums
Delay in sports brodcasts
I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.Anyone else having this iss...
Handmaid's Tale S1E6 on Crave
Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."
How to Cancel Diseased Mothers Mobility Plan
My mother recently passed and I need some help to cancel her mobility plan.Thanks,
(COLLECTIONS) Is This How Telus Treats Loyal Customers?
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...
What's up with billing department..?
I do not understand how one company can have this much incompetence; is billing forced to work under duress? At my home residence, I have NOT been billed correctly once. On one bill we got charged twice for a service call. Another for apparently a "N...
Formal Complaint: Unjust Data Charges on Inactive
To Whom It May Concern, I’m writing to file a formal complaint about repeated and unjustified data charges to my TELUS account, which belongs to my young daughter. This phone is strictly for safety purposes during her walk home from school. It is not...
Why am I receiving emails from Telekom Law?
Is this email valid or a scam?My daughter recently switched from her own account to mine ( yes, I am that mother who helps her children out)The same day we switched her account over, she wanted to upgrade to a new phone, and she was with the bring ba...
Koodo trapped me in a tab for a device I never got
On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...
Pick 5 for Telus Customers Using 4K TV Cable Boxes
Hi there - I was looking to swap a few of my theme packs since a few of them now only contain 1 or 2 channels we watch. The good thing is that all the channels we still watch that were part of the theme packs we were going to lose are all part of the...
Can't submit Business Support Request or reach someone in billing support
I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...
