Knowledge Base Article
xray
3 years agoHero
- The Easy Roam rate will be billed until 11:59 PM of the day you activated the feature. This would be considered 1 day's usage.
When I fly to Hawaii the arrival times are usually after 9:30 PM and sometimes close to midnight. If I land at 11:30 PM for instance that means if I will be charged a full day of roaming for just a few minutes of use. There should be a grace period for activation of roaming where it rolls into the next day's billing period.
- If you don't want the Easy Roam feature to be active the following day, we recommend you disable Data Roaming, and turn on Airplane Mode.
Glad to see the mention of turning on Airplane Mode. It's the only reliable way to avoid triggering roaming. My wife's phone always trickles some data usage when we land even though she always has Data Roaming disabled. My phone does it sometimes as well but Data Roaming is usually on so it's hard to tell. I see many posts in the neighborhood from others reporting this problem. Not sure if the issue is with the phones or the network or perhaps an interaction between both.
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