Forum Discussion

jp33's avatar
jp33
Neighbour
4 years ago

Retrieving a terminated phone number

Hello!

I am a customer that has cell service provided by Telus. 
 
Although my service is provided by Telus, I am connected to the network through a third party company and has been paying through them monthly. A few days ago, my account and number were terminated because of failure to pay on time. I have attempted to reach out to my third party service provider in an effort to reactivate my service and to keep my phone number, however, I am told that it is not possible.
 
I wonder is there any other ways that I could save my number?
 
Thanks for your help.
 
 

1 Reply

  • Fabylous's avatar
    Fabylous
    Neighbourhood Alum

    Hi jp33 Did the third party refused to take payment arrangements?  Normally once the payment is made in full your service can be reactivated.