Forum Discussion
Solved
Unable to access webmail.telus.net
Yesterday there was 'an upgrade in your neighbourhood'. It was successfully completed at 7:30 am. All was working at that time. Later last night, Oct 7, access to webmail ended. I am using Edge as...
Access has been re-established. I did try the DNS flush - it didn't work immediately. The InPrivate browser didn't work. Clearing the cache was ineffective as well. I can't be confident that the DNS flush was the redeeming solution, but I did reboot a number of times, and turned my laptop off for 30 minutes as well. Thanks for your suggestions.
TELUS_Support
Official Support Team
Official Support TeamThat error in Edge typically indicates a temporary network, DNS, or browser cache mismatch (since your phone is accessing your email normally). There are a few things you can try:
- Clear your browser cache and cookies, and restart your browser.
- Try an InPrivate browser window (CTRL+Shift+N when in a browser to open a new window to try).
- Try flushing your DNS; press the Windows key + R, then type cmd and hit Enter. Once in, type ipconfig /flushdns and hit Enter (not the space after 'ipconfig')
If none of that works, let us know and we can get you in touch with our Tech Support team for further investigation.
