Forum Discussion
PureFiber support factory reset modem and now upload and download never goes above 800mps
I spent 2 hours on the phone with tech support who clearly didn't know anything other than the script. I have not had 1.5gpb upload since my install earlier in the week nor was bridge mode working. ...
TELUS_Support
Official Support Team
Official Support TeamHi CoreyC, check out our helpful Birdgemode guide at https://forum.telus.com/kb/home/how-to-enable-bridge-mode-on-telus-gateway-for-custom-router-setup/173449 and a potentially helpful thread on it along with speeds at https://forum.telus.com/discussions/my_home_services_and_devices/hi-all-how-to-do-bridge-mode-/171538
Hello
That didn't really help because the documents were not for the NAH I am using but the steps were listed were already done and nothing.
More importantly, the speeds are still not even close to 1.5gbs. Upload are now not even going over 200mps.
I just spent another 1hour and 45mins with tech support who just had me do the same things the first tech did except waste a lot of time working on the wifi boost which I told her several time I wasn't even using.
I know have a technition coming to the house but it's going to be over a week before they arrive.
Telus tech support is embarrassingly bad at technical help and considering the service has not worked fully since it was installed, I am not seeing reason to stay with it.
- TELUS_Support
We can definitely look into escalating this for you. We'll send you a private message to gather your info.
