Horrific hold music

I commiserate with you. I recently contacted Telus and was put on hold to this same music for over an hour. This time, I devised a survival strategy: turn the Telus music to very low/ barely audible, while listening to talk radio and doing housework.  This preserved my sanity. Yes, it's extremely frustrating to be told to go on the internet when you have no internet! The customer service reps. were extremely helpful and courteous; the loyalty rep. gave me very generous credit because I had been billed for internet that wasn't working. It's just an ordeal to finally get a human agent on the phone. Perhaps Telus' future customers will be robots

Telus used to be much better a few years ago; wait times were tolerable and the hold music OK. You could even reach tech support in the middle of the night, which you no longer can. I plan to leave them as well due to intolerable wait times, terrible hold music and very poor internet.