ERR_AGL_ACN_3545 - Login Failed

I am having an issue accessing the Telus TV app from a business account.

I have a working My Telus account (username and password) but when I try to log into the TV app I get the error message ERR_AGL_ACN-3545. 

I started chatting with customer support using the instant messaging service. 

After explaining the issue, the agent told she couldn't help me over chat and asked to call me.  She then transferred me to a technicial support agent with Telus TV who tried to assist me.  After awhile, this agent said because it was a "business account" he could not access my profile and transferred me to another agent, apparently in the business department this time.

When I described the issue to the new agent, he immediately said he could not help me and transferred me to another agent.

The next agent told me that she was in the "Alarm Service" department and that she could not help me.  She first told me that I had to hang up and call a different number.  When I expressed my frustration at the entire ordeal, she offered me to "transfer me to another department" but warned that "it would be the wrong department".  When I asked for her "employee ID" or name, she said she couldn't provide either for security reasons which seems silly because most agents tell you their name and most customer support teams are provided with unique employee IDs they can give out to customers in case of problems.  I asked to speak to her supervisor.  She said no.  She then deliberately hung up on me.  

I don't know what the heck is going on here.... but this is ridiculous.

Can someone PLEASE help me.