Forum Discussion
Experiencing Dropped Calls
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"
Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the...
TELUS_Support
Official Support Team
Official Support TeamHey- Thanks for bringing this to our attention. We take your feedback seriously and will work to make things right. How can we assist? Have you replaced a new sim card?
How would a SIM card cause this? This is a problem with a poor network. If the SIM card was the issue the phone wouldn't even connect. SIM card just authorizes the phone to be on your network. Has nothing to do with poor signal due to poor network rollout. You claim I'm well within the 5G coverage area but my 5G barely works. I have to force my phone back to LTE to get reliable service data wise. Phone calls. Yea that's a lost cause. Voice calling on my cellular phone is NOT reliable in my area anymore. Not sure what Telus has changed. Voice service was spotty in my building years ago but since the 5G rollout it's NOT at all reliable.
- TELUS_Support
Have you had the chance to speak with our Mobility team about this?
No, I can't talk to anyone because (a) you have removed all forms of contact in favour of stupid useless chatbots *except* ... and this is the funny part ... telephone. Can you see the problem? I can call the phone number, wait in the queue for an hour listening to how important my call is to you and why don't I go to w w w telus dot com bla blah blah, then when I get through the call goes like this: "Hello? Hello? Can you hear me? Hello? Hello? Anyone there?" click.
No. No point. My neighbor who has the EXACT SAME PROBLEM has. They send a Telus tech out (3 times now if memory serves) they do some BS signal test and say everything is fine when it isn't. The last time they told him to buy a signal booster from Telus ($400ish if memory serves). Why should we have to buy boosters and such because Telus hasn't rolled out the service properly? Put in more towers to properly support your claimed 5G area coverage and properly support voice calling as well. Also the odd thing. We had a power outage in town last summer. ALL SERVICE on your cel network died in our area. I had to drive to downtown (a 2 to 5 min drive away depending on traffic) before I could finally make a call to family or even access internet. FIX your NETWORK.
