Forum Discussion
Experiencing Dropped Calls
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"
Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the...
TELUS_Support
Official Support Team
Official Support TeamHey- Thanks for bringing this to our attention. We take your feedback seriously and will work to make things right. How can we assist? Have you replaced a new sim card?
No new SIM, same phone, same address, just service has been declining for years to the point where it's unusable now. *If* it connects at all, voices are garbled, or one party can't hear the other at all. Map says I have 5G coverage, but I clearly don't.
Yup. Service wasn't TOO bad back when I had my S7. Had a couple dead spots in my apartment building but as long as I went to the street or stood by a window it was ok. Once they rolled out 5G... Service sucks even worse. Even standing outside my building it's like you describe. Calls keep cutting out and disconnect. I am in Penticton and a 2 to 4 min drive to the center of town depending on traffic. So in no way out in the boonies. I've been with Telus for my cel phone for almost 20 years but am getting tired of this garbage. I've been looking at going with a different carrier since Telus doesn't seem to want to fix it. And I'm not the only one in my building. A few other neighbors that I have talked to that are on Telus are getting sick of it and looking at switching to someone else. Thankfully their Fiber service is at least reliable but it seems the only service that is in my are. Hope I never have to call 911 with how crappy and unreliable cel service is now.
