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Rate increase despite contract?
I noticed my bill jumped $10 this month despite the fact that I am supposed to be locked in for 24 months to a plan. I thought when you lock in for a term contract, the prices aren't supposed to change for the term of the contract. Can anyone clarify why this happened? I'm waiting for a callback but it's been hours.Driel2 years agoNeighbour13KViews0likes5Comments
Imee3 years agoNeighbour3.5KViews1like2Comments
Moving home service from fibre optik back to a copper neighbourhood
I have just moved and no longer have fibre optik access. I spoke to Telus today for 48 minutes. 61% of my PVR has recordings but I can't access them. All my series recordings have been wiped out. It took them 48 minutes, 3 phone call and 1 technicians visit to tell me this. Moving my service was a frustrating business. Initially they would not tell me if I could even have TV with them. They had to call me back 24 hours after I tried to move it online. No one thought to let me know that my recordings would be useless. I am a little upset about this. I feel I have paid for the right to have these recordings as I paid for the service and I paid for the PVR and now Telus has just wiped them out and to add insult to injury they leave them on my PVR so I have to manually delete them. My time is not very valuable to them if they think it is okay for me to just go and set up my series recordings again. This is very time consuming. I would have appreciated being warned about this glitch in their system. It would be even better if they make this seamless. I have no control over where they put fibre but I guess it is the consumer that is impacted.Telusplanetemailuser6 years agoNeighbour2.4KViews0likes0Comments
ringing and knocking on my door
Hi. I was very displeased when a door to door sales rep from Telus rang and knocked at my door yesterday and today December 21st. I have a NO SOLICITING sign on my window. When I answered the door tonight the rep said that it is Telus’ policy to ring and knock even if the homeowner has a NO SOLICITING sign. I did not appreciate the fact that Telus does not respect my wish to not be disturbed and will now considering changing my provider from Telus to Shaw. They might be more respectful. DON’T EVER RING OR KNOCK AT MY DOOR EVER AGAIN. :( I would appreciate a written apology from the sales rep and his boss.Debbie46 years agoNeighbour4.1KViews0likes2CommentsMy 24 month contract has been closed no explanation
I called Telus in Nov.15 2019 and asked if I could stop my service while we visit our sick mother for three months. They said (Telus customer support) that just disconnect your router and boxes and there would be no charge. Now it seems my 24 month internet discount contract looks cancelled and they charged me a service fee $225 HS and TTV Service agreement Fee.MrWonderful6 years agoNeighbour5KViews0likes1Comment
picture gallery
Why do I get hundreds of game images when I download pictures from my phone to my computer?Solveddallas6 years agoNeighbour3.6KViews0likes1Comment
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