Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I've had a Telus 'smarthome' alarm system for about a year now. Before that I had a Reliance Protectron system that worked without problems for 10 years. The Telus system has been nothing but problems. Every few weeks something goes wrong with it. No...
My Telus security camera has quit recording clips. The L.E.D. Light is still green and it still shows the live shot. Is there something in the recording rules I have to change
I just received a new sign and window decals to show my home is protected. I will put the sign in the yard, but I am not liking the window decals. They are extremely sticky and can only be attached to the outside of window leaving and silver blotch v...
Is it possible to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.I checked automation and I don’t see a way to do this. Is there something I am doing wrong or is this ...
I just recently canceled my SmartHome service my contract was finished and the price went up by 30% I canceled and get to keep the doorbell camera and the smart thermostat. But I can’t use them through the Telus App, how can I use the equipment from ...
Hi, I subscribed recently for Norton basic security trial for my laptop. I'd like to discontinues this subscription after the trial concludes. Please advise. Thanks,
Hi.I had to guess at the equipement I was going to need for my install in our new to us house. After 3 months of getting ourselves settled, I realized I have some extra equipment, and its for sale:1 x IQ Remote that gives you a second (or more) panel...
Looking to get Telus security , my house with previous owners had Telus security , I am good with going to upgrade the panel and cameras but can I use the existing window and door sensors ? As I don’t want to wreck the paint trying to take those ones...
Hi, I believe our ADT security account has now been switched over to Telus. Our monthly bill was paid via direct debit and this has continued through out the switch, but I have just received notice that we have an outstanding balance - can you advise...
Hi, I recently changed to a local provider, a yearly contract unfortunately, which then got purchased by Telus. I never would have signed up with Telus and I'm annoyed that I wasn't warned by the previous owners that this was imminent! I decided that...
