Recent ActivityMost RecentNewest TopicsSolutionsBring it back refused due to minor wear and tear My bring it back was refused due to minor wear and tear. Their actual quote is “screen and/or back glass have light wear and tear, such as surface scratches and/or scuff marks” How does this not m...Get a puk code via online support My SIM is locked and I need my puk code to unlock it. The live chat only provides me the option to get a call back, which is pretty hard with a locked SIM. I haven't found a way to send an email, and...SolvedUnauthorized Google Play Charges on Watch Account I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there ...Phone and plan I ordered a new phone and plan online not realizing I would get a new number..my fault. When I realized I had a new number I contacted Telus to get my old number back. After 2 hours and speaking with...Have a North America plan, in Mexico and my phone will not connect. Have tried resetting airplane mode and checked roaming settings as well as reset phone. Still won’t connect. Google Play Charges to my Telus Bill Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...Cancelling my Telus Mobility plan while living abroad Hi, I was wondering how I can cancel my plan if I don't have the option to do it via phone call. I haven't been able to find any solution online yet. Can anyone from Telus help me with this issue? ...Bring it back phone When Telus called me regarding renewing my contract they wanted to charge me the connection fee on 3 lines. So instead of renewing with telus I signed up a new contract with another provider. I went ...New to this forum I'm fairly new to this forum platform. Im more of a problem solver when it comes to mobile issues. So far its been quite good with telus. I'm also somewhat of an IT tech myself when it comes to issue...Account and Phone Number Disabled Hello, I initially set up my account/sim card on a pay as you go plan. My account and phone number are now inactive and I would really appreciate some help activating them again. In my account I am ...