Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Travel to US with Unlimited CAN-US 100 5G+ plan

Hi, I'm planning a trip to US (Las Vegas) and I currently have the "Unlimited CAN-US 100 5G+" monthly plan. I want to confirm, if I should keep "Mobile Networks" setting as having my "Data roaming" on or off? I understand that with this plan, I shoul...

hj2 by Just Moved In
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  • 1 replies
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Texts sometimes don't send or receive

Hi,Switched to Telus in August 2023. Since that time, there will often be times where texts don't send or receive. Three phones on the account, all different phones, same issue. Happens at home, office, wherever. I have tried the suggested troublesho...

RS33 by Friendly Neighbour
  • 52 Views
  • 12 replies
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Stream +

Why is stream + more expensive for EPP mobility? Like $8 more . And less services. I want what is offered for $20 with Disney , Netflix and Prime . I don’t want to pay $28 for Netflix and two subscription services that don’t ever have anything to wat...

Ashley4 by Just Moved In
  • 32 Views
  • 1 replies
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Websotre order support

Has anyone been able to get in touch with the webstore supervisor or manager. Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the...

customer service???

Does anyone know how to contact a manager or someone to actually help you? I need a new plan and Im tired of the call centre with people who don't understand you or have any ability to help and also sound like they are answering from middle of a busy...

Bring it back EPP confusion

Good morning So I switched my plan from a regular consumer plan to EPP a couple of weeks ago which means I hate to cancel what was left in my current plan- only a couple of months. I was told don't worry just bring back your current iPhone 13 to reta...

mike76 by Organizer
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  • 3 replies
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Why do I feel like I’m being ripped off?

In February I decided to switch my cell service from Bell to Telus. I contacted Telus and arranged for a SIM card to be sent to me. When I received it I followed the instructions online. Initially I thought it was working because I could call out but...

Resolved! APN for MMS only

Is it possible to use an APN that has type: mms. Instead of default,mms. I do not have a data plan and only want to use the MMS messaging that I pay for.

Resolved! Billing explanation - Mobility

Unlimited 60 5G+5G+ Speed (up to 2Gbps)60GB High Speed Data On my March bill I noticed High Speed Data and Data Usage. What does this mean? I have a Pixel 6 Pro and iPhone 14 Pro Max Data Usage - Mobile High Speed $0.00Total used 871.225 (MB)Data Usa...

kiranjoy by Just Moved In
  • 220 Views
  • 3 replies
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