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Re: Wifi calling not working
Good day everyone, I was just able to speak with someone at Telus, and they confirmed that there is a national outage with wifi calling and that it is currently under investigation. For those in remote areas, who do not have access to a phone at all and would need to call with an actual number, I suggest using the app "TextMe". That's how I was able to get through to customer service.6.1KViews0likes0Comments- 6.2KViews0likes0Comments
Re: Wifi calling not working
Same here, down for 6h+. Downloaded a Voip app and set up a number, only to wait for 40+ minutes to get someone who barely spoke English. We have two phones, one with Telus, one with Koodo and both went down at the same time. Internet is from Telus also. Rebooting, restarting, etc. didn't do wonderful.6.2KViews0likes1CommentRe: wifi calling not working?
So after speaking with Support, we believe we found the culprit, at least for my account. Wifi calling was no longer showing as set up on the Telus' side. We (Support and me) believe this happened after I used an esim during my vacation. When I went back to my Telus SIM, and rebooted after being prompted to (and potentially reinstall the Telus apps), it seems to have messed something up with wifi calling. This also caused the 2 factor to be deactivated from the MyTelus app, and had to re-register the phone. Support could see that I was still able to use wifi calling even through it was technically not set up. They were able to set it up remotely and send me a code while wifi calling was still working (no cell towers in our area), and everything stayed up since then.5.7KViews0likes2CommentsRe: wifi calling not working?
A Phone reboot resolved the issue this time around, but this is very concerning. We had issues last year, around the same time of the year for over a month while with Fido. Fido had to escalate the problem to Telus, and it ended up being a Telus Network issue. The current issues are very similar to what happened last year before going awire.6.1KViews0likes6CommentsRe: wifi calling not working?
Just did! Thank you, that's actually pretty good customer service. It actually came back at 6h11 AM Eastern Time based on the SMS code that came it at that time (we have no tower here, so it only works with Wi-Fi calling, so the time is accurately)6.1KViews0likes0Comments