Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me...
Hi manishbrl, I do not have a solution, but Telus solved it for me. But it was apparently not trivial for them. Not sure if every new case is a new challenge or whether there is a global fix....all the best!
Yeah, I thought that, too. Maybe a global problem....but apparently not. I just kept pushing, here on the chat, but also via phone. Problem: they do not see it from their side (sales or typical tech support), so they need to refer to a back end perso...
