I got it solved. (Hopefully/Fingers crossed)Had to type team member to get a true rep to assist through the AI BOT. Was about 3 or 4 issues (changes), made it easy and had the before/after contract details ready to go, took maybe 5 minutes after gett...
I too have an issue just like this going on right now, there was a service agreement "update" which removed my no cost unlimited data on my account, charged me an extra $55 a month (for 200 or so GB) and also for whatever reason modified my other pro...
