Luckily for me it was just a very long slow internal process - some stress and concern for me because of lack of update / information.But in the end, their internal process was successfully completed, and luckily, they credited the "return" in the mo...
I have a similar issue, but at least I was able to get the labels and send them.HOWEVER, 2 phones, Canada post delivered and got signatures on Dec 29.One is in "evaluation" since Jan 4the other still just says :Device return in transitWe’ve received ...