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ChrisC1
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Joined 3 years ago
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Is it possible Telus has the worst customer service ever?
This post is more a rant then anything that hopefully someone at Telus will read and make changes. I am getting automatic messages from Telus on one of my company phones saying that its out of data and to buy more, while in fact the account has access to another 248gb of data. I tried to call Telus to see what's going on but its apparently impossible to speak to a live human being, I ended up in a screaming match with the robot that answers the phone and eventually got to the phase of speaking with a person, however no person was available. I selected the callback option and waited the half hour for the call back, the phone rang and was automatically put on hold for a few minutes to then be put through to a line that rang for 20 minutes or so with no answer before I gave up and hung up. At no point have I spoken with a human being. Sales people manage to call me several times a month trying to offer one service or another often times trying to sell me Business Connect which I already subscribe to (I've been waiting months for the accounting department to get back to me about my business connect account due to an error from initial deployment). I've been with Telus for about a year now and I'm ready to bail over the brutal customer support. My company was was with Bell for 8 or so years before this and with Sasktel 10 or so years before Bell, I didn't experience support this badly from either of those companies. Telus has decent sales people but after sales support is non existent. I run my own company and my time is extremely valuable to me, the time wasted trying to sort out small issues (of which there seem to be many) with Telus pales in comparison to the money I saved by switching providers.8.6KViews13likes3Comments