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marting
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Joined 10 months ago
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Re: Telus Pure Fibre Install - SFP WAN PPoE Login
Yes, the technician should connect to the PPPoE. I believe Telus needs to do this to access the Bell infrastructure. You can also call the support to get this info, but I'm not sure they'll give it to you right now since it's not installed and activated yet. They might transfer you around a couple of times since it relatively new and many agent don't seem to understand what that is. They even hung up on me when they ran out of ideas. You should have (or will) received an email for the confirmation of your service and there is a phone number with an actual tech support where you can ask your questions about PPPoE and they should know what you're talking about2.3KViews0likes1CommentRe: Telus Pure Fibre Install - SFP WAN PPoE Login
I ran into the same problem, scratching my head for a couple a days. In my case Bell didn't leave a SFP module, they left a Nokia ONT. Then TELUS installed their NAH (Network Access Hub). The thing is, I wanted to use my own router, so I put the NAH into bridge mode for LAN1 only. To answer your question, you can find the PPPoE credentials in the NAH interface. Go to 192.168.1.254 with the login "admin" and the password is written on the NAH under the cover. Then under Network > WAN you should see the PPPoE connection settings and everything should be there. For the password, just change the input type from "password" to "text" using F12 for the Dev Tools2.3KViews1like4Comments