Telus door lock error message-not fully locking

[DSmith]

Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue.
Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it's not locked as deadbolt not turning full way.

[DSmith · Accepted solution]

Recalibration would be the same as factory reset?

[WestCoasterBC]

Have you performed a re calibration of the lock?

https://www.telus.com/en/support/article/smarthome-security-devices-factory-reset 

[DSmith · Accepted solution]

Recalibration would be the same as factory reset?

[WestCoasterBC · Accepted solution]

Correct as you have to perform a reset and then re orientate the deadbolt.