11-16-2022 10:59 AM
Solved! Go to Solution.
11-16-2022 02:26 PM
11-16-2022 02:35 PM - edited 11-16-2022 02:35 PM
Correct as you have to perform a reset and then re orientate the deadbolt.
11-16-2022 11:50 AM
Have you performed a re calibration of the lock?
https://www.telus.com/en/support/article/smarthome-security-devices-factory-reset
11-16-2022 02:26 PM
11-16-2022 02:35 PM - edited 11-16-2022 02:35 PM
Correct as you have to perform a reset and then re orientate the deadbolt.