Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • Rocky3's avatar
    Rocky3
    Guardian
    1 year ago

    Optik-Kate 

    Is there an ETA on when CHEK, a subscribed channel can be viewed LIVE on the laptop.

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      1 year ago

      I have my fingers crossed that the upcoming release in July should address this!

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Nothing yet that we've heard but we'll update when/if we do.

  • rt1's avatar
    rt1
    Friendly Neighbour
    2 years ago
    Any resolution? Having the same issue with CHEK
    • YAMZ888's avatar
      YAMZ888
      Helpful Neighbour
      2 years ago

      FYI, I have yet to receive any response (from Telus) since my last post.  I'm glad that I'm not the only one who is having this issue.  Until a resolution is found, I am resigned to use my mobile/wireless device to view CHEK channel while connected to my home (TELUS) network. 

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      I believe our Optik team is still looking into this as we haven't had any updates yet. Appreciate your patience!

  • YAMZ888's avatar
    YAMZ888
    Helpful Neighbour
    2 years ago

    Hi Optik-Kate,  thanks for recognizing this issue and creating a ticket.  I hope you post again once this issue has been resolved.  As of this writing, the three local channels cannot be viewed using any browser interface.

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