What is STIR SHAKEN?
STIR/SHAKEN is a set of network tools used to verify the true calling number. TELUS verifies the original calling number by validating the legitimacy of the calling number and displaying a verified status on the receiver’s handset.
Notes:
- STIR SHAKEN does not block or filter calls
- Call Control is available if you are looking to reduce the number of SPAM calls.
How it works
With the implementation of STIR SHAKEN, a new display option (Verified) will appear on your device. Only fully Internet Protocol to Internet Protocol (IP to IP) Canadian calls can be validated on STIR/SHAKEN capable handsets. Currently, most calls are not fully IP to IP and, therefore, will continue to display as normal calls:
|
Description |
STIR SHAKEN |
Result |
|
Eligibility requirements and conditions are met |
Call verified |
You will see on your device that the call is “Verified” 
|
|
Eligibility requirements and conditions are not met |
Call not verified/fails verification |
Calls that are not verified or fail verification, will come through like a normal call, you will not see any verification status on your device (no change from how you view your incoming calls today). |
Supported Devices
Refer to the table below to know which devices support STIR SHAKEN and what will the verification message display on your device:
|
Date |
Device |
Verification message displayed |
|
March 16, 2022 |
LG Q70 Model LM-Q620WA |
|
|
February 23, 2022 |
LG K61 Model LM-Q630UM |
|
|
February 23, 2022 |
Motorola Moto G Pure |
|
|
February 18, 2022 |
LG K41s model LM-K410WM |
|
|
February 4, 2022 |
Samsung Galaxy A13 |
"Number Verified" with a green checkmark next to the phone number 
|
|
January 18, 2022 |
Samsung Galaxy Z Flip 3 |
|
|
January 18, 2022 |
Samsung Galaxy Z Fold 3 |
|
|
January 12, 2022 |
Samsung Galaxy S21 FE 5g |
|
|
November 30, 2021 |
Google Pixel 6 and 6 Pro |
"TELUS Verified" 
|