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I am writing to demand an immediate resolution regarding the unjust activation charge that has been applied to my account. This charge is in direct violation of the promotion I signed up for, where the activation fee was explicitly advertised as free...

Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

Telus door to door sales cut my pocket

I took a door-to-door offer from Telus this January. The agent came to my door told me that he'll take care of settling down my current account with other service provider. And after a few days he confirmed that the previous service provider account ...

Trying to cancel my Telus services

Hi, I am trying to cancel my Internet and Smart security Services, I talked to loyalty department and they sent me return equipment email confirming that they have cancelled the services. I returned the equipment and when called for confirmation they...

Text Notifications

After 20 years with my alarm system, which went through various ownership changes before transitioning from ADT to Telus, I was compelled to upgrade to the Telus brand. Unfortunately, the experience has been riddled with issues, unlike the flawless p...

How can I file a complaint?

I booked appointment 3 time in March to install my Internet. 3 time the problem remain unchanged. Before the technician came, I already called to customer service to confirm the problem solved. But when technician came, the problem still there. Alrea...

Resolved! Can-US-Mex-Caribbean Plan

I want to know if I have this plan and I am traveling to St Maarteen am I covered under the Caribbean islands and do I have to enable roaming on my phone?This is the plan I have:5G+ Premium Unlimited Canada-US-Mexico-Caribbean 150Included services150...

Unable to upgrade phone

Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out ...

Resolved! Honeywell Redlink

Redlink thermostat and bridgeingHi I saw solutions about enabling bridge mode for the Redlink thermostat connection issue. I tried the solution about enabling bridge on Lan Port 1. But did not work and in any case the Boost wi-fi 6 is connected to th...

Resolved! Disable Arm Stay Countdown / Beeping

How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this started due to a bug in a system update. However, it's been 6...