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I am only a customer for 75 minutes, but already beyond disappointed. I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prepaid customers, why are they running promos? A 1-855 pho...

sold a deal and Telus wont follow through

So we were offered a deal that consisted of a Google Pixel cell phone which included a free Pixel smart watch. When I queried the offer they assured me that once the phones were ordered they would issue the watches once they knew the EMEI number of t...

Missing episodes in demand alone 10

Missing a lot of episodes of alone 10 on demand. Help

Can't complete upgrade to new phone

Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment detailsCheck that your billing address matches your card's address....

Incorrect Promo Expiry

I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024. Can someone help me resolve this?

Account Frozen and Order on Hold

Just signed up for 4 lines and devices and yesterday. During the call, rep had advised me that I was eligible for additional shared data sims for tablet and pixel watches on each line as I activated pixel 9 devices. Told me to call back the next day ...

TELUS TV+ app records to cloud but I have a PVR

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

1.24.10.400 latest update what has changed?

My Favorites is again the default guide

Connect App - Not connected to Home Network

The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" Well...... I have rebooted my ONTFactory Rest my Wifi...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...