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In the past 4-5 months every since my initial contract with Telus expired and I have re-negotiated my new agreement. I had to reach out to telus every single month because they keep sending me a different bill amount other than the agreement. I have ...

Cannot login to Telus Web Portal

Hi, in the last few days, we have not able to login to our my telus account. We are getting Sorry, you have been blocked, you are unable to access telus.com, It is saying to email the site owner to let them know you were blocked with cloudflare Ray I...

Telus Price Match Guarantee

Hi. I bought five cellphones on Dec.15.2024. Then, on Dec.27.2024, I did an online application for the Telus Price Match Guarantee. At the present time, only one cellphone had the price adjusted, but the others no. I have not received any news, nor t...

NHA20 not giving Wan to my router in Bridge Mode

Hello so I've just gotten the new Telus service here in Ontario. I use the Deco X-50 Poe as my router as I have mesh Wifi system. I've put the NHA20 in bridge mode but it doesn't provide a Wan IP to the router. I've tried factory reseting and then tr...

Phone Return Label

I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...

Telus fibre internet speed is slow

Just had telus fibre 50 installed , my speed doesnt seem that high at around 9Mbps and 18 Mbps , download and upload respectively . Any ideas on why or is this normal?

Bridging from Telus Router

Hi All,I have learned quite a bit re bridging from Telus router through your posts. Thanks.The questions I have are:- Is the original Telus IP address that is used for my home stay with the Telus router after bridging to another router? - My wife and...

Service activated WITHOUT consent and knowledge!!!

Telus has activated a home security service without my consent and knowledge, which led to over $10,000 debt (for a service I never used and a system that was never installed) being sent to collections!! I have tried calling so many times, and writin...

Sound issues & picture problem HDR

What's going on with sound TelusTV-21T? My STB runs through my Denon amp but the last little while the sound quality sucks! Often when viewing the 'Guide' or other menu options the sound goes quiet and sounds like it's only coming from one channel......

Resolved! Optik TV latest update 1.24.11.100

On February 2, 2025 the current App version is 1.24.11.100 which was explained 24.11 means it was developed 2024 November. As App versions are not always changed with updates, Has there been any changes since? BTW the config version is 1729713008, co...