Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

Categories & User Stats

Recent Posts Feed

Recent Activity

Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan
I have a phone on the 5G+ Complete - Unlimited Explore plan. When I go to "Travel" on My Telus and I put in a country that I understand is supposed to be covered by this plan for calls and data roam...
Newbie71
1 hour ago Place Mobility
Mobility
roaming
7Views
0likes
0Comments
As of July 1, no new activations will be allowed for the TT100 plan.
TELUS's website says that after July 1, no new activations will be allowed for the TT100 plan. My TT100 prepaid plan is due to expire in October 2026. Will I still be able to renew it at that time, o...
Gary_XW
7 hours ago Place Mobility
93Views
0likes
2Comments
Telus Mobility 14 day Asia Pass $70
I’m travelling to Japan in a couple of weeks. Telus Mobility has an Asia Easy Roam 14 Day Pass for $70. The Telus Mobility website says that it includes Japan; however, the MyTelus app doesn’t includ...
Solved
Darcy3
11 hours ago Place Mobility
roaming
231Views
0likes
5Comments
Exceptional support
I had some issues with my bill but this one person ayleen from the expert messaging team really helped me out overall, on clarity and helping me save money on my bill i would give them more than 5 st...
Jeremy4
3 days ago Place Mobility
awesome service
customer service
29Views
0likes
1Comment
Escalation Inquiry
I am trying to find out how to escalate my complaint pass the Escalation Manager. The below story really happened. I must admit that if someone would told me this story I would not believe that in th...
Kriskow
3 days ago Place Mobility
116Views
0likes
3Comments
Can’t activate disney
Just purchased the new stream+ and am unable to activate my Disney+ account. Never got an activation email for Disney+ either.
Solved
Dland
3 days ago Place Mobility
440Views
0likes
6Comments
Delivery issues with online Mobility upgrade
I decided to upgrade my phone online as I was due for a new device in June, and the deal online was very good. There was no option to pick the device up in store, and I did not see any warning while ...
Meagoo
4 days ago Place Mobility
customer service
delivery
Mobility
return process
upgrade
75Views
0likes
2Comments
Account access
Just switched from Koodo to Telus. Ported our numbers, got our new phones, signed a 2 year agreement and activated all, but our mobility account does not show up on the "My Telus" page. It's been 4 d...
RePete
5 days ago Place Mobility
60Views
0likes
3Comments
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When som...
Dinesh
6 days ago Place Mobility
65Views
1like
3Comments
Door to door scam?
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Kitchener, ON, a couple of days ago after 6 or 7 pm. He was going door to door offering tellus ...
User001
6 days ago Place Mobility
256Views
0likes
3Comments