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Can NOT access website with Telus network!!??

I am trying to build my girlfriend a blogging website, but for some reason I can't access it over ANY Telus network (Home Wifi OR Cellular data)!

I used a VPN and my university network, and was able to access it no problem. Any ideas why it won't work over the Telus network???

The site is francescadrake.com

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Accepted Solution

K

Kolby_G

+7 more

Ambassador

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120 Messages

Ya DNS can be changed on the local computer, but I always recommend using google's anyways.

I didn't even try to ping the IP, and that is something I've never seen before. I'd be asking Telus whats going on there, but @Mango is probably right, you probably won't get anyone who understands what you are talking about.

Pic below of the ping result for that IP, left is Telus, right is Shaw.

N

Nighthawk

+28 more

Just Moved In

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6.8K Messages

How recently did you set the DNS on the domain? It can take anywhere from 2-48 hours for DNS to update across the web when it's changed which will mean that for servers that haven't updated yet, the site will not work. If it was set to GoDaddy from the date it was first registered (11/05) then I can't say for sure why it's not working with Telus. That would be well over the 48 hour window.

K

Kolby_G

+7 more

Ambassador

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120 Messages

Change your DNS in your router settings to Google's (8.8.8.8, 8.8.4.4). See if that works.

S

samiam

+2 more

Advisor

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46 Messages

You can change your DNS on your PC. You don't have to do it on the router.

M

Mango

+7 more

Organizer

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22 Messages

That domain's IP is 107.180.46.160 on both my TELUS connection and an alternate connection, so we can eliminate DNS being the cause of the problem.

However, I can confirm that IP does not even respond to ping on TELUS's network, but it does literally everywhere else. A traceroute also does not indicate a response from any hop.

TELUS's tech support will likely not be intelligent enough to understand this problem much less report it to someone who can solve it. It will likely be less trouble/faster to switch web hosts. I recommend FullHost. Their hosting starts at $7/month but it's billed in Canadian dollars so is around the same price as GoDaddy.

U

us3r

Neighbour

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1 Message

My apologies resurrecting this but I have a similar issue and don't know what's going on.

I can't access my websites when using mobile data (LTE). They either don't load or show completely different content. It's like my websites are hijacked and redirected when on mobile data.

The content shown changes all the time. Right now when accessing my websites on LTE, the content shown is either from dnsmadeeasy (107.170.2.22), f5 networks, inc. (hostname onhood-srvr-38-bipmob02.eng.telusmobility.com).

The websites work correctly on home network, wifi, vpn etc.

I've been having this issue for months now. It seems like an issue with Koodo/Telus network.

N

NFtoBC

+33 more

Just Moved In

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8.5K Messages

What websites are you having these issues with?

Is it only on LTE, or also on 3G?

N

Nighthawk

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6.8K Messages

dnsmadeeasy is an enterprise DNS service. Is your phone a work phone by chance?

D

DavinG

Helpful Neighbour

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11 Messages

Have you resolved this issue with Telus yet? My wife and I recently switched over our internet from Shaw to Telus and since switching, my wife's website stopped working (lifelikethis.ca). Her website works when she is using LTE on Rogers network but doesn't work when I use LTE on Telus network. Also will not work on Telus wifi connections at work or at home. Her site works with LTE on Sask-Tel's network too. It seems the issue is with Telus given we are able to access her website from any provider other than Telus.

We've contacted GoDaddy with no luck (they are able to access her website) and I've spend hours and hours trying to troubleshoot this issue with Telus with no luck. It's been several months, and we still can't access her website...we are seriously considering switching back to Shaw.

Looking to see if your issue has been resolved and if so, what was done to get it working again???

M

MarkSiller

Neighbour

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1 Message

I'm having the exact same issue!

I developed a website for the Vancouver Street Dance Festival which is a community organization.

I received a call a few months ago that the website was being suddenly blocked ONLY by Telus networks.

All Telus networks whether wired, wifi, mobile data everything has blocked us.

I have a fair bit of development experience and I still have no idea what to do aside from changing hosts, I might lose money

because of this and it's negatively impacted us. We have no copyrighted material and our own videos.

We're on a shared IP with Godaddy, I've done blacklist checks and it seems no one else on our IP is blacklisted.
I've contacted Godaddy and all they did was sell me an SSL certificate saying that was this issue (I had serious doubts).
I checked my code, got ssl on the site and nothing is different.

Godaddy blames Telus and Telus has been similarily unhelpful just being dismissive and blaming Godaddy, all the while giving a phoney customer service facade saying "We would never do anything to our loyal customers".
I've run traceroute tests and the connection always gets blocked at TELUS.

I'd really like to know what's going on, not just for our sake but for all of yours too, what an absolute waste of time.

N

Nighthawk

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6.8K Messages

Out of curiousity, what is the IP of the shared server your site is hosted on?

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DavinG

Helpful Neighbour

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11 Messages

Let me know if you ever get this resolved. Our website is still not working on Telus networks and Telus and GoDaddy are continuously blaming each other...I think we're going to move our hosting to BlueHost which will hopefully resolve this issue.

Can NOT access website with Telus network!!??

Kolby_G

samiam

Mango

NFtoBC

Nighthawk

MarkSiller

Nighthawk

DavinG

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