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starsfan9's avatar
starsfan9
Neighbour
6 years ago

Chromecasts Not Working on Telus Wifi Hub

Has anyone had issues with chromecasts on a Telus wifi hub? We recently switched to Telus and ever since the chromecasts are intermittent at best with their connectivity. When streaming music, the connection drops every 30 seconds then reconnects about 5 seconds later and repeats indefinitely. My phone only recognizes about half the chromecasts on the network at any given point in time. Has anyone else had this issue? I'm not sure what to do, but it's very frustrating to try and deal with.

10 Replies

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  • EdmUser's avatar
    EdmUser
    Friendly Neighbour
    5 years ago

    I have this issue on the wi-fi hub.  I've never seen a solution for it on here.  I just deal with intermittent chromecast connectivity.  It sucks.

     

    People always suggest changing settings like disabling band-steering which work on older routers they have but that as far as I can tell (with chats with TELUS) you can't do with the wi-fi hub.

     

    Other solutions such as hard wiring I guess work but don't really count as fixes to me.

     

    The wi-fi hub does have a passthrough option which means that you could use your own better router, but you would need to theoretically hard wire your optic TVs first and telus wasn't able to confirm that hardwired optics to the router in its passthrough mode would work.  I don't think they have (or had).

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      5 years ago

      EdmUser 

      You could leave your Optik on the current wireless network, and set up a separate Wi-Fi network for the other devices.

       

  • xray's avatar
    xray
    Hero
    6 years ago

    Try turning Smart Steering off if you have it on. It might be the devices flip-flopping between the 2.4 and 5 GHz WiFi. With Smart Steering off it forces the devices to stay on whatever WiFi you set it up on.

    • starsfan9's avatar
      starsfan9
      Neighbour
      6 years ago
      I don't seem to have this setting on the app or in the admin page, similar to the other poster. The issue is still persisting. The devices show up, then disappear at random.
      • DavidL's avatar
        DavidL
        Friendly Neighbour
        6 years ago

        To turn off Smart Steering - do this:

         

        1.  Make sure you are on the Telus wifi on your laptop/ipad.

         

        2.  After connecting to the router, open a browser and go to: http://192.168.1.254

         

        3.  Login with the user ID that's on the label on the T3200 Router (and not the extender).  This will be different than your wireless access code.

         

        4.  click on "Wireless Setup"

         

        5.  Disable Smart Steering and try again

         

         

         

    • Spud387's avatar
      Spud387
      Organizer
      6 years ago

      I am encountering the same issue with my Google devices. I do not see the option to turn off Smart Steering in the App or the Admin page.

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