Chromecasts Not Working on Telus Wifi Hub

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Resident
Has anyone had issues with chromecasts on a Telus wifi hub? We recently switched to Telus and ever since the chromecasts are intermittent at best with their connectivity. When streaming music, the connection drops every 30 seconds then reconnects about 5 seconds later and repeats indefinitely. My phone only recognizes about half the chromecasts on the network at any given point in time. Has anyone else had this issue? I'm not sure what to do, but it's very frustrating to try and deal with.
Guardian

Try turning Smart Steering off if you have it on. It might be the devices flip-flopping between the 2.4 and 5 GHz WiFi. With Smart Steering off it forces the devices to stay on whatever WiFi you set it up on.

Connector

I am encountering the same issue with my Google devices. I do not see the option to turn off Smart Steering in the App or the Admin page.

Resident
I don't seem to have this setting on the app or in the admin page, similar to the other poster. The issue is still persisting. The devices show up, then disappear at random.
Friendly Neighbour

To turn off Smart Steering - do this:

 

1.  Make sure you are on the Telus wifi on your laptop/ipad.

 

2.  After connecting to the router, open a browser and go to: http://192.168.1.254

 

3.  Login with the user ID that's on the label on the T3200 Router (and not the extender).  This will be different than your wireless access code.

 

4.  click on "Wireless Setup"

 

5.  Disable Smart Steering and try again

 

 

 

Friendly Neighbour

Btw, i had similar issue with my original generation Chromecast as well.  I never did disable Smart Steering as I didn't know about the option back then.

 

I solved it in two ways:

 

1.  I hard wired the Chromecast.  Bought the Chromecast Ethernet Cable on Amazon ("Cable Matters Fire Stick Ethernet Adapter") for 20 dollars.  All streaming problems on Chromecast went away.
2.  I was still having Wifi issues in general and got a Google Nest Wifi to bypass the T3200 modem.  The Google nest was fine for Chromecast, but now you have two separate networks.  

Connector
David, This post is about the new Telus Wi-Fi Hub not the Actiontec T3200 or the mesh access points. It is very simple to turn off smart steering on the t3200 but I spoke to telus support yesterday and they confirmed that you cannot turn off smart steering on their new Wi-Fi Hub router
Friendly Neighbour

OOPS.  Sorry!