Home - TELUS Neighbourhood

Did anyone find that their former ADT account was switched to on-line (paperless) billing without their consent?Seems to have happened to my account sometime around September. Very infuriating, and customer unfriendly. Only found out when I started g...

Getting a problem sorted without a phone

Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing i...

Resolved! Telus Telemarketing Harassment

I get rude telemarketing calls now near daily from Telus offering me a free phone if I upgrade. There’s probably other pitches but I no longer engage long enough to listen. I’ve said I’m not interested in upgrading at this time, the last time so forc...

Intermittent Stingray channel issue (can't get back to normal channels)

So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other...

Perks/Rewards

Anyone know how to redeem Perks codes from Rewards? It just keeps taking me back to the Telus page when I click on how to Redeem your code.

TELUS remote

When I power the TV and Telus box on I have to toggle through all the inputs before it works. It starts on the correct input "HDMI 1" but I have to cycle through until I am at HDMI 1 again. How can I fix this?

Panel Voice not functioning

Replaced a door lock due to intermittent off and on line issue. Panel voice would announce lock and unlock when lock activated. After replacing the old lock, the panel voice no longer functions with replacement. Panel voice vocalization for sensors i...

Have been charged wrong on my last month bill

I am reaching out regarding my 2-year contract at $55 per month, which has not expired or been modified. However, I was unexpectedly charged $65 last month without any prior notification or explanation. Additionally, I have been unable to reach a liv...

why is telus not hiring more installers?

How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be without water or heat for over a month? Why exactl...

Fiber Optic

One day TELUS offer us to install new top of the line fiber optics super speed internet in our Strata. Free! What a deal. Something is FREE in Canada. We accepted thinking that it will be quickly completed. TELUS tech left the hole in the wall with c...