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Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment detailsCheck that your billing address matches your card's address....

How do I get a technician that understands a connected z wave device is?

I was an ADT customer that migrated over to Telus. I have been having issues with the Z wave switches not communicating properly recently. I have been on hold multiple times with technical help. They don't seem to understand that it is an electrical ...

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

install fees

Hey, has anyone been told that an install fee was going to be waived only for telus to then charge the $175 anyways? Was I lied to by a shady salesperson or does telus employ a 'bait and switch' strategy as a policy?

Unable to get Any Proper Service from Telus

This whole year trying to connect or speak to Telus Rep has been nothing shy of horrendous LIP SERVBICES waste of two hours everytime. And everytime I called to questiont hge bill my discounts and benefits got removed. from &lesss than $100 bill I no...

Problems with Billing

I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined and I owed money. I checked and made sure the correc...

Lease land for cell tower

What is the contact information to inquire about leasing land to Telus for a cell tower?Thank you

Resolved! TELUS TV+ app records to cloud but I have a PVR

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

Vacation mode on stuck overseas cant contact telus to reactivate it

I stupidly put vacation mode on before I left for holidays. Now I have no access to telus customer support to reactivate it. I need to access my phone to transfer money via my bank. I'm stuck without any access to my bank or phone. Can anyone help wi...