Forum Discussion

sjones30's avatar
sjones30
Friendly Neighbour
4 years ago

Telus Home Assistant keeps unlinking from Alexa app

I use the Telus Home Assistant skill in my Alexa app to run routines which include my SHS panel. I have had the accounts connected for over 5 months, and a particular routine going for several months...
T-Speed's avatar
T-Speed
Ambassador
4 years ago

Hi there, does reinstalling the Alexa app and then relinking the TELUS skill help fix the issue? 

sjones30's avatar
sjones30
Friendly Neighbour
4 years ago
This seems to have fixed the problem. I uninstalled and reinstalled the Alexa app and I haven’t had the unlinking problem since. Fingers crossed it holds!
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