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sjones30's avatar
sjones30
Friendly Neighbour
4 years ago

Telus Home Assistant keeps unlinking from Alexa app

I use the Telus Home Assistant skill in my Alexa app to run routines which include my SHS panel. I have had the accounts connected for over 5 months, and a particular routine going for several months.

 

For the past couple weeks, the accounts keep unlinking and so the Home Assistant skill stops working. I get an error message saying that the account connection has expired, and I need to sign in again to re-establish it. I follow the steps to link the accounts but by the next day they are unlinked and I see the same error message.

 

Does anyone have ideas on how to fix this?

4 Replies

  • inciartejose's avatar
    inciartejose
    Neighbour
    4 years ago

    following! A real disappointment the support site.... there is nowhere I can just send TELUS a message regarding this issue. I also created a post thinking they looked at these, but it seems they don't....we are on our own trying to figure out how to fix this.... same with the skill review...i sent feedback.... still nothing 

  • T-Speed's avatar
    T-Speed
    Ambassador
    4 years ago

    Hi there, does reinstalling the Alexa app and then relinking the TELUS skill help fix the issue? 

    • sjones30's avatar
      sjones30
      Friendly Neighbour
      4 years ago
      Scratch that. It worked for a couple days but it’s unlinked again as of today.
    • sjones30's avatar
      sjones30
      Friendly Neighbour
      4 years ago
      This seems to have fixed the problem. I uninstalled and reinstalled the Alexa app and I haven’t had the unlinking problem since. Fingers crossed it holds!
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