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Telus contact info
I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?
Gotcha. They don't have a dedicated contact email address, so you'd need to reach them via their direct toll free number.
Telus says they are customer service oriented. They will do anything they can to help you and make your experience great with them but....you cant contact them by email, you have to waste hours on the phone waiting for someone to answer your question or to give you the service you desire. I have waited upwards of 23 days for my internet to be upgraded and the more I call the more frustrated I get. We pay high enough rates s it is and then to be told to wait yet again is unacceptable. This problem has been ongoing since 2019 and looks like it will never end!
I am also looking for an email address, since I do have problems with the online chat, very frustrating. Why do they not provide one? That way I can personally customize exactly what I need versus confusing options appearing from a robot. Hope this gets through and I get an answer as they may lose me as a new customer
