Forum Discussion
Smart Security - Can't Link to MyTelus
Long time mobility customer that recently added Smart Home Security services upon changing homes. When I log in to the Smart Home Security app using MyTelus log in info I get a message that says the account hasn't been linked to my profile yet. When I follow instructions to log in to MyTelus and provide account number (from Telus/ADT security bill) and postal code I'm told that the information doesn't match your records. Please assist with how to fix this.
13 Replies
Im having the same issue and I have an appointment tomorrow for new equipment but can’t get into the app. Can someone help? I tried calling but nothing changed
My service assistance told me that I can only use ALARM APP!
My service staff told me that I can only use ALARM APP
- Is there a Telus employee moderating this forum that can reply with assistance?
- A-B
Community Manager
Hello. I'll send you a private message to discuss further!
I’m having the same issue. Can you please assist?
Telus has been horrible....... we keep getting passed on to the Philippines, Central America, and other places. No help.
They say that Telus is Canadian but they are NOT............ Absolutely no help and promises that are not kept. Problems with our system and a year ago they promised help, but that has not helped.....
