Forum Discussion
Smart Gateway setup for SmartHome security
How do I set up the ADC-SG130Z Smart Gateway (aka Automation Hub) after a factory reset? The Telus installer had set it up with my 723 outdoor camera connected through the hub. But after the reset, T...
Thanks for the reply.
Can you provide further clarification on adding the device to alarm.com? The gateway does not appear as an option. I tried adding it as a camera by its MAC address. But I don't see how to pair my camera to the gateway.
TELUS_Support
Official Support Team
Official Support TeamBased on the search results, here's the correct process for setting up your Smart Gateway with alarm.com and pairing cameras:
The Smart Gateway should be added directly to your alarm.com account first - don't try to add it as a camera.
Physical setup:
- Connect the Smart Gateway to your router using an ethernet cable
- Plug in the power adapter
- Wait for the communication LED to turn solid, indicating connection to alarm.com
Camera pairing:
- Use WPS mode (the preferred method) to pair your Wi-Fi camera with the Smart Gateway
- The Smart Gateway creates its own secure Wi-Fi network specifically for your cameras
Still no success in getting my outdoor camera connected through the Smart Gateway. Telus phone support techs are no help. Telus will not give me access to alarm.com login, only Smart Home app. App does not have option to add ADC-SG130Z device. Outdoor camera is currently connected to unsecure wifi router. Not happy with this. The original installation tech was able to connect the camera through the Smart Gateway. Since the factory reset the SG is useless.
Any help appreciated.
Thanks,
Peter
- TELUS_Support
First, appreciate your patience through this. We'll send you a private message to discuss our options further. Check your Inbox.
