Forum Discussion

PeterP's avatar
PeterP
Organizer
7 months ago

Smart Gateway setup for SmartHome security

How do I set up the ADC-SG130Z Smart Gateway (aka Automation Hub) after a factory reset? The Telus installer had set it up with my 723 outdoor camera connected through the hub. But after the reset, Telus support techs have been unable to help. I get bounced between internet and security support techs.

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    7 months ago

    To set up the ADC-SG130Z Smart Gateway (Automation Hub) after a factory reset, follow these steps:

    Perform a factory reset if not already done:

    • Insert a paperclip into the side hole and hold the reset button for 15 seconds until all lights flash [i1].

    After the reset:

    • Plug the Smart Gateway into a wall outlet.
    • Connect it to your existing router using an Ethernet cable [i4].

    Add the device to your Alarm.com account [i4].

    Pair your Wi-Fi camera with the Smart Gateway for secure Wi-Fi connectivity [i4].

    If you encounter issues with the Wi-Fi network:

    • Note that after a factory reset, the Wi-Fi password may be twice the usual length [i5].

    For connecting your 723 outdoor camera through the hub, you may need to consult the specific camera's manual or contact Telus support for detailed instructions.

     

    • PeterP's avatar
      PeterP
      Organizer
      7 months ago

      Thanks for the reply.

      Can you provide further clarification on adding the device to alarm.com? The gateway does not appear as an option. I tried adding it as a camera by its MAC address. But I don't see how to pair my camera to the gateway.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        7 months ago

        Based on the search results, here's the correct process for setting up your Smart Gateway with alarm.com and pairing cameras:

        The Smart Gateway should be added directly to your alarm.com account first - don't try to add it as a camera.

        Physical setup:

        • Connect the Smart Gateway to your router using an ethernet cable
        • Plug in the power adapter
        • Wait for the communication LED to turn solid, indicating connection to alarm.com

        Camera pairing:

        • Use WPS mode (the preferred method) to pair your Wi-Fi camera with the Smart Gateway
        • The Smart Gateway creates its own secure Wi-Fi network specifically for your cameras
Related Content