Security camera doorbell: Ongoing monthly charges after March cancellation

Hello Nalbers, thanks for taking the time to share this with the community. I completely understand why you,re not happy about this situation. If a representative told you back in March that your order was canceled and that you didn't need to return the camera, you should never have been billed $10 a month—and you certainly should not be facing a $146.75 cancellation fee today.

You have been a long-time, loyal TELUS customer, and dealing with unexpected monthly charges, conflicting agent information, and frustrating phone calls is not the level of service you deserve.

We'll need to access your account to review the notes so we'll send you a private message. For security/privacy reasons, we can't ask for some details here, thanks!