Request to Waive Early Cancellation Fees – Non-Functional Security Service

I am requesting cancellation of my TELUS Home Security service with a full waiver of early cancellation fees.

TELUS has sent multiple emails stating that “the system was not armed”, yet no corrective action, technician visit, or resolution was provided. As a result, the system has not delivered the security service I am paying for.

Additionally, I will be outside Canada for an extended period, making this non-functional service unusable and unreliable.

This request is based on failure to provide the contracted service, not convenience. Please escalate this request to retentions or a supervisor and provide written confirmation and a case number.

Thank you.