Forum Discussion

map1's avatar
map1
Neighbour
3 months ago

Norton VPN

I installed Norton VPN on my Samsung phone. It worked for a while then stopped. I reinstalled and the same happened. This time when I tried to reinstall I am getting an invalid pin error. Is Norton n...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

It's weird that it worked for a while and then decided to stop. Can you double-check your Norton account credentials and subscription status? Log in to your account on Norton’s website to confirm everything is active and correct.

  • map1's avatar
    map1
    Neighbour
    3 months ago
    I removed the vpn app and installed the 360 app successfully and it is working. I will see how it goes and let you know. Thanks.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      3 months ago

      Awesome! Glad to hear that worked out and thanks for keeping us posted. 

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