Forum Discussion

map1's avatar
map1
Neighbour
2 months ago

Norton VPN

I installed Norton VPN on my Samsung phone. It worked for a while then stopped. I reinstalled and the same happened. This time when I tried to reinstall I am getting an invalid pin error. Is Norton n...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
2 months ago

Invalid PIN isn't the same as incompatible. Norton 360 is the Android app that the Telus website links to. Did you install the Norton 360 app or the Norton VPN app? There are two different ones. Which Samsung phone do you have and what system is it running?

  • map1's avatar
    map1
    Neighbour
    2 months ago
    Hi Nighthawk, thanks for your reply. I have a Galaxy A54 running Android 15.
    I initially installed the Norton VPN app which worked fine for a while then would not load.
    I then reinstalled and the same thing happened. Should I use the Norton 360 app ?



    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User
      2 months ago

      It may not hurt to try the Norton 360 app as that is the one linked to on the Telus site. Just be sure to delete the old app first so there is no conflict between them.

      • map1's avatar
        map1
        Neighbour
        2 months ago
        I removed the vpn app and installed the 360 app successfully and it is working. I will see how it goes and let you know. Thanks.

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