Forum Discussion
Never wanted and never activated.
My sister in Amherst,NS, got the home security system set up through a high pressure sales door approach a bit over a year ago. She is very timid and didn't want the system, but didn't know how to sa...
dDoug wrote:My sister in Amherst,NS, got the home security system set up through a high pressure sales door approach a bit over a year ago. She is very timid and didn't want the system, but didn't know how to say no. Two men set it up on the spot, got her charge card info and her signature and promised to come back and train her. They never returned. The system has never been activated. No security warning sign has ever been given to her to place on her front door. She continues to pay over $50 per month on a three year contract. She does not want the system and has no idea how to get out of it.
Any suggestions ?
The system has never been activated? What does that mean? $50 monthly should be for monitoring when activated. If she never turns it on then opening the door will not sound the alarm or warning. There is a setting for sound etc.
The question is since you are speaking for her, do you know how to operate it? Time to ask for an onsite tech to instruct. I can only advise myself on how to cancel the service.
No.
What I need is a phone number to an employee who will have the authority to cancel their service, a service that they never used and never wanted. Shame on a company that allows high pressure salespeople to take advantage of timid people and then allows for no recourse.
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. We'll send you a private message to discuss further, thanks.
