Forum Discussion

BA65's avatar
BA65
Neighbour
8 months ago
Solved

Loyalty scam

Today I received a call from 780-991-5289. The caller identified himself as a Telus loyalty employee. Told me that since I always pay my bills on time that I would be getting a 35% discount on my mon...
  • TELUS_Support's avatar
    8 months ago

    This is indeed a scam. TELUS will never call unsolicited to offer discounts and free devices in exchange for personal information or account verification through an external link.  We recommend that you do not engage further with this caller, block the number, and report the incident to [email protected]. You’ve already taken a great step by changing your password and PIN—if you haven’t yet, please also enable two-step verification for added security.

    If you ever receive an offer and aren’t sure whether it’s legitimate, you can always check directly through My TELUS or by calling us at our official customer support number. https://www.telus.com/en/about/security/phishing-spam