Home security is down

I've been on hold for hours! I keep getting transferred from one department to another because it appears that nobody deals with our type of security?! What do you mean - that type of security?! It's your service with your products set up by your technicians!

And why do I have to call the sales rep to get to talk to a person, to be able to get transferred to a home support department? And then get transferred AGAIN because it's the wrong home support department? Are you kidding me? Why is there no direct line where I can speak to a representative and not deal with your AI bot that keeps hanging up on me when I say the system is not responding?

Are you guys for real? if that is what you call exceptional service - I would like to cancel my security account IMMEDIATELY, I'm not paying for a system that doesn't work and doesn't have proper support.