Forum Discussion

Ralphhand's avatar
Ralphhand
Neighbour
3 years ago
Solved

Home security insurance certificate

Why is it so hard to get a home security insurance certificate.   I go online review the help.  Go to the get certificate setting in home security.   It tells me to call a number and post's hours.  T...
  • Fabylous's avatar
    3 years ago

    Hi Ralphhand sorry to hear about this, normally if you just got your service installed you get it via email within 48 hours after the installation is completed.  Depending on your location, you can request this certificate when you login to MyTELUS. Hope this helps. 

  • Ralphhand's avatar
    Ralphhand
    3 years ago

    Actually you cannot request it from mytelus.   It gives you a number to call not related to home security. I tried again hitting zero at every prompt and eventually got through to a person who connected me to a person who could help.  Took a long time for something that should be a web request.