Forum Discussion
Doorbell camera recordings
Hello. Recently signed up for the Telus home security and got the doorbell camera. Couple of questions. 1. Why is the recording only 30 seconds? 2. When I play back the recording, the first 1...
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Community Manager
Community ManagerHello. Enable pre-trigger recordings should be roughly 2-4 seconds before the trigger, not 15 seconds. If it is 15 seconds, and also if unchecking that doesn't stop it entirely, you should reach out to our SmartHome team directly at 1-855-255-8828 so they can investigate and/or look into troubleshooting that with you!
- How do I enable pre trigger recordings, and where do I find this setting?
- How do I adjust this? Where do I find this?
I would love to call the number and when I did it says that it will be over 1hr of wait time....so I hanged up. Are they that busy or there is just not enough staff to field calls? I will try again first thing early in the morning to see if I actually get someone live in a timely manner.
