Forum Discussion
Optik TV mobile app error 444901
Getting: telus optik playback error 444901 player error: vo_osmp_src_cb_drm_fail
Phone is Pixel 6. Have cleared cache and data. Have reinstalled. Still having the issue. Any solution?
Phone is Pixel 6. Have cleared cache and data. Have reinstalled. Still having the issue. Any solution?
6 Replies
- App and phone are current. Clearing cache, data had no effect.
- Im experiencing the same issue. Was this able to be resolved?
Hi ! Had the same problem - it is a known Google Play issue affecting Android 13 try this:
Steps for resolution:
1. Access the Google Play Store from your computer
2. Search for the TELUSTV+ Application
3. Install the application on your device via the web.
4. Initiate start up TELUSTV+ Application
- I deleted current app and downloaded the TELUS TV + app.
Restarted phone and logged in. Still getting the the error.
Hi ! Had the same problem - it is a known Google Play issue affecting Android 13 try this:
Steps for resolution:
1. Access the Google Play Store from your computer
2. Search for the TELUSTV+ Application
3. Install the application on your device via the web.
4. Initiate start up TELUSTV+ Application
Étapes de la résolution :
1. Accédez au Google Play Store à partir de votre ordinateur
2. Recherchez l'application TELUSTV+.
3. Installez l'application sur votre appareil via le web.
4. Lancer le démarrage de l'application TELUSTV+.
