Forum Discussion

liyan's avatar
liyan
Neighbour
5 years ago
Solved

why the remaining minutes are not been added after renewing my prepaid plan.

We suppose pay for the minutes used, why all the remaining minutes & MSGs are removed after auto renewing the plan. 400 min & 400 MSG --one year

  • NFtoBC's avatar
    NFtoBC
    5 years ago

    I see nothing in the Terms and Conditions indicating  minutes or texts will carry over from one plan period to another. Years ago they did on plans where you topped up the dollar amount on your plan, and consumed minutes by paying for each one used. This led to some folks who had a phone for emergency use only, accumulating sizeable balances, and was a liability to Telus to continue to manage. They switched to the current plans instead, which expire and renew.

3 Replies

Replies have been turned off for this discussion
  • polecat's avatar
    polecat
    All-Star
    5 years ago

    liyan  You have a $100 365 day plan 400 calls 400 messages. Unused calls etc.do not carry over from one year to the next. 30$ 30 day plan same thing. you are buying 30 days at time on prepaid.

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      5 years ago

      polecat 

        Thanks! If I recall you are a regular user of the annual subscription, so your clarification is invaluable!

       

       

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    5 years ago

    I see nothing in the Terms and Conditions indicating  minutes or texts will carry over from one plan period to another. Years ago they did on plans where you topped up the dollar amount on your plan, and consumed minutes by paying for each one used. This led to some folks who had a phone for emergency use only, accumulating sizeable balances, and was a liability to Telus to continue to manage. They switched to the current plans instead, which expire and renew.

Related Content