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Utterly disappointed with the service that we receive from Telus
I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, ...
If you port her number to the new carrier, her current account will be closed and a final bill sent in the same way current bills are sent. No need to do anything more.
If she does not want to keep her old number, only then will you have to close the account. Again, a final bill will be sent in the usual manner.
I have also had trouble calling in to speak to a real human. I found that iy you agent repeatedly you will get transfer to a human. Also, if you call in right at 8:00 am or a few minutes after the call voiumes are not as high and you an get through within a few minutes. I dont think the call back feature works because I have tried it a few times and no one ever does call me back.
Hopefully these suggestions will work if you still need to speak someone.
